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Removing administrative barriers for customersĪlong with the upgraded Mukuru App, the company is now giving customers the ability to sign-up for Mukuru services (and submit personal documents) via WhatsApp directly to the Mukuru verifications team. Although the App is still in a beta phase, it has been launched early to get live customer feedback from early adopters, and thus ensure that all the features required to meet customer’s needs are built. Importantly, existing customers can quickly and easily link their user profiles to the App and safely store and edit personal details and information. The App will also allow users to find pay in points for settling orders and/or advise their beneficiaries of collection points in their receiving countries.
#Download mukuru app android#
In addition to enabling self sign-up, the new Mukuru App (available on Android and IOS to download instantly) will empower customers to create orders and send money to 12 countries (Botswana, Bangladesh, DR Congo, Eswatini, Kenya, Lesotho, Malawi, Mozambique, Pakistan, Uganda, Zimbabwe and Zambia). Notably, By creating their own user profile and personalising key features, the App will create new efficiencies for users such as enabling quick and easy repeat sends access to a price and rate checker. These new capabilities reflect our commitment to the financial freedom of our customers, and making life easier no matter what circumstances they face.” Importantly, this is a journey and not a destination – and we continue to innovate across all of our platforms, which is highlighted by the fact that we are one of the few financial services providers in Southern Africa to give customers a choice of transacting via an app, USSD and/or WhatsApp. “Our mission is to meet customers where they are, and where they are most comfortable transacting – and our technical expertise and innovation continually reflects Mukuru’s commitment to empowering and supporting the end-user. Mukuru has always given its customers the ability to transact when and wherever they need to through our existing USSD and WhatsApp offerings – the Mukuru App adds a richer experience and more control for a customer to manage their profile,” says Andy Jury, CEO, Mukuru. “Our customers have been asking for a Mukuru App, and we have made sure to develop and present a solution that empowers our customers to send money back home to their families in an even safer and more convenient way. Both channels will enable customers to sign-up and conduct important transactions from home, while also providing a central and simplified source of information to support customers along their financial journeys. In order to give Mukuru customers even more control of their financial destinies, Mukuru has upgraded their App as well as added a new self sign-up feature to its WhatsApp offering. Mukuru, Africa’s largest remittance and money transfer provider, has deployed major enhancements to two of its customer self-service channels to simplify the customer user journey.